3. 강의목표
Discussion and application of advanced topics in service engineering and management with an emphasis on service quality
4. 강의선수/수강필수사항
IMEN 371 or equivalent (preferred, but not required)
5. 성적평가
40% Assignments and Class Participation
30% Term Paper
30% Final Examination
6. 강의교재
| 도서명 |
저자명 |
출판사 |
출판년도 |
ISBN |
|
Service Management
|
Bordoloi, Fitzsimmons, and Fitzsimmons
|
McGraw Hill
|
2019
|
978-1-260-09242-4
|
7. 참고문헌 및 자료
Maglio, P., et al., Handbook of Service Science, Volume II, Springer, 2019.
Downe, L., Good Services, Bis Publishers, 2019.
Haksever, C. and Render, B., Service and Operations Management, World Scientific Publishing, 2017.
Maleyeff, J., Quality Service Management, Routledge, 2022.
8. 강의진도계획
- Overview: Service Sector and Service Systems
- Measuring Service Quality
- New Service Development
- Service Design and Service Process Design
- Service Testing
- Service Performance and Quality Improvement
- Recent Trends and Issues in Service Quality Engineering
- Term Project
9. 수업운영
Research papers, articles, and case studies will be given as reading assignments.
Students are required to present and discuss the assigned material in class.
A detailed presentation schedule will be announced later.
Homework assignments will also be given.
10. 학습법 소개 및 기타사항
Guidelines for using AI in assignments: While AI has the potential to assist with coursework, it benefits students only when used responsibly. Always cite your sources, even if your source is AI. To avoid plagiarism, always conduct thorough research, verify all AI-generated content and sources, and appropriately cite them.
11. 장애학생에 대한 학습지원 사항
- 수강 관련: 문자 통역(청각), 교과목 보조(발달), 노트필기(전 유형) 등
- 시험 관련: 시험시간 연장(필요시 전 유형), 시험지 확대 복사(시각) 등
- 기타 추가 요청사항 발생 시 장애학생지원센터(279-2434)로 요청